Pyre
Caravan Master
Development Team
Senior Apprentice
Posts: 207
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« on: May 08, 2013, 04:11:21 pm » |
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Hi folks,
Yesterday morning a customer contacted me about an order they had placed in December of 2012, it had never arrived. I'm afraid that after digging into the issue I have uncovered something which has required the involvement of the authorities and a look at how orders were handled from #1140. I can't say any more than that other than I will be contacting anyone who placed any of the effected orders to ensure that they either received the order or to organise a replacement order.
Regardless I wanted to ensure you that a) Mike and the WoT crew have nothing to do with order processing and b) I am personally responsible for the performance or lack there of... I am devastated about this and will do what it takes to make things right. Once this is resolved I will keep this topic open and place updated on twilight order here for all to see. these will be generic and will consist of "Order 1234 Received, Packed or Shipped". no customer information or order details beyond the order number will be posted.
I ask your indulgence for another couple of days while I resolve all existing orders.
Pyre
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« Last Edit: September 25, 2013, 01:11:43 pm by Pyre »
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Pyre
Caravan Master
Development Team
Senior Apprentice
Posts: 207
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« Reply #1 on: May 10, 2013, 10:06:30 am » |
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Okay time for an update!
Shipped
1151
1148
1146
1145
1144
1143
Packing
1149
1147
Awaiting payment for
1150
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« Last Edit: May 10, 2013, 02:48:57 pm by Pyre »
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Pyre
Caravan Master
Development Team
Senior Apprentice
Posts: 207
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« Reply #2 on: May 13, 2013, 10:33:34 am » |
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Short delay in deliveries due to new arrival, my daughter was born yesterday morning. Work is on going but a bit slow, as you can imagine... :-)
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Lost Egg
Lord of Engu
Administrator
Distinguished Engineer
Posts: 989
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« Reply #3 on: May 13, 2013, 01:26:51 pm » |
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I expect your getting enough "deliveries" of your own now  |
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Pyre
Caravan Master
Development Team
Senior Apprentice
Posts: 207
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« Reply #4 on: May 13, 2013, 08:48:19 pm » |
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Wakka wakka...
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redben
Hatchling
Posts: 4
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« Reply #5 on: June 08, 2013, 04:37:29 pm » |
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Is there an update on this?
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serin
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« Reply #6 on: June 14, 2013, 08:08:57 pm » |
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Yes, any updates? My children have apparently ordered something for Fathers' Day and are a little concerned it has not yet arrived  |
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Carcharoth
Twilight Creator
Administrator
Distinguished Engineer
Posts: 2640
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« Reply #7 on: June 14, 2013, 10:20:06 pm » |
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Sorry if its been delayed - I need to send Darren a couple of restock bits that will be going out tomorrow... Sorry it's too late to put a rush on them or send directly. Should hopefully be with you early next week (if it is one of those orders).
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Jorune
Hatchling
Posts: 1
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« Reply #8 on: June 16, 2013, 08:44:23 pm » |
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Hi,
I've place an order end of April, I've tried to conatct you via email or via Facebook, and I've no reply.
I'm quite disappointed, was really looking to start playing, and promote it in France, and nothing...
Thanks
Marc
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Carcharoth
Twilight Creator
Administrator
Distinguished Engineer
Posts: 2640
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« Reply #9 on: June 16, 2013, 08:49:15 pm » |
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Hi Marc,
Sorry to hear about your delayed order.. I'll do my best to find out what is going on. Please don't be put off the game!
Mike
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Inso
Jenta
Posts: 11
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« Reply #10 on: June 24, 2013, 08:34:08 pm » |
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I just clicked onto the Pyre store page and there is a message stating 'the web page has been removed by the provider'.
Is this a temporary glitch or something a little more permanent?
I noticed that the E-Bay store is still functioning so I can still buy stuff if I want.
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Carcharoth
Twilight Creator
Administrator
Distinguished Engineer
Posts: 2640
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« Reply #11 on: June 25, 2013, 08:14:36 am » |
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It's not a glitch - Darren is moving the store over to be entirely on eBay. Everything is still available and the direct link from the site takes you there directly. It's a shame to lose the nice looking store, but I think it's just easier to manage.
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serin
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« Reply #12 on: June 25, 2013, 11:59:30 am » |
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I cannot find the dhogu in the store. Is this a 'glitch', or are they only available at shows now?
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Carcharoth
Twilight Creator
Administrator
Distinguished Engineer
Posts: 2640
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« Reply #13 on: June 25, 2013, 08:12:29 pm » |
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They should be available... Drop Darren a line to check if you would like.
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Pyre
Caravan Master
Development Team
Senior Apprentice
Posts: 207
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« Reply #14 on: November 14, 2013, 09:30:38 pm » |
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Hi Folks,
The following orders have been shipped; 1155, 1156 & 1157
Please be aware that there is currently a 7-10 day lead time for Delgon Striders.
Best
DB
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